Hygiene concept

General information

» wearing a mouthguard is compulsory for the safety of everybody in all public areas (it is possible to purchase a mouthguard on site)

» during the check-in and check-out process as well as for general reception issues, Plexiglas panels protect guests and staff alike

» social distancing markings in the lobby and all other public areas help to ensure that safe minimum distances are maintained

» marked footpaths according to the one-way street principle ensure separate entrances and exits in all public areas

» lifts may be used simultaneously by a maximum of two guests or groups of people from two different households/rooms

» closely timed cleaning cycles guarantee the disinfection of sensitive public areas and especially light switches, lift buttons, door handles and other surfaces

» room cards, pens or similar objects are disinfected after each contact

» numerous dispensers with disinfectants are available in all public areas

» all hotel cleaning is carried out according to the latest requirements of the Robert Koch Institute (RKI) with increased cleaning frequency » contactless payment is preferred across the hotel

Employees

» are socially distancing

» stay at home with the slightest symptoms of illness

» wear protective clothing such as a mouthguard or disposable gloves, depending on the area of activity, and are equipped with disinfectants

» comply with the daily hygiene rules and is trained to do so

» are prepared and trained for emergencies and act in accordance with clearly defined emergency guidelines » follow closely timed cleaning cycles

Room

» will, on request, not be entered during the stay

» is cleaned according to the highest standards of hygiene

» objects of daily use such as the TV remote control or the telephone are disinfected after each use

» intentional avoidance of information documents - brochures and flyers are available digitally on the hotel website or can be requested by telephone

» each room is cleaned only after departure before it is sealed and handed over to the next guest

» all laundry is professionally cleaned according to RAL quality mark 992-2 (hospital laundry) and the guidelines of the Robert Koch Institute

Gastronomy

» food and beverages are stored and processed according to current HACCP requirements and official food safety recommendations

» work equipment is used on a personal basis and disinfected after each shift

» the table linen is professionally cleaned according to RAL quality mark 992-2 (hospital laundry) and the guidelines of the Robert Koch Institute

» in order to guarantee hygiene standards, it is necessary to increasingly use disposable packaging or packaged portions

» one-way menus provide additional security

» restaurant visits are only possible with a personal reservation » queues are minimised through fixed table allocations

» three outdoor terraces are available for outdoor dining

» reduced number of guests due to social distancing rules that exceed official regulations » meal times are extended according to demand and the number of guests

» breakfast, lunch and dinner are served in the accustomed excellent quality

» guests help themselves to the buffet, disposable gloves are available at the buffet entrance

» marked footpaths according to the one-way street principle and social distancing markings guide the entrance and exit in the buffet area

» possibility to use the room service with food and drinks (the order will be left in front of the room door and will be picked up there as well)

» Alternatively, a selection of "To Go" items (in the form of a packed lunch) is available

Events

» direct ICE train connection to the hotel (150 m / 500 ft) eliminates transportation by bus or taxi

» varied and flexible room concepts distributed on different levels, guarantee the distance between participants and groups equally

» whenever possible, events are rebooked into larger premises (conference and congress rooms from 12 to 2,500 m² / 130 to 27,000 ft²) at no extra charge

» additional partition walls and state-of-the-art conference and video technology (livestream) ensure that events of all kinds can take place safely

» all rooms have floor-to-ceiling window fronts and/or state-of-the-art ventilation systems to ensure the supply of fresh air

» spacious outdoor areas for open-air events

» visitor navigation with open or contactlessly passable doors

» separate entrances and exits in all event rooms

» updated seating plans take into account the new social distancing rules

» a mandatory personal guest record by the authorities to track infections with Covid-19 (early warning system for everyone's protection)

» catering outside of restaurants (such as coffee breaks), can be provided in portions at the venue in the event room

» closely timed cleaning cycles guarantee the disinfection of sensitive surfaces, materials, technology and other surfaces

» the table linen is professionally cleaned according to RAL quality mark 992-2 (hospital laundry) and the guidelines of the Robert Koch Institute

Wellness

» various therapy and treatment rooms, distributed over different areas, guarantee a safe distance between the guests

» all treatments are possible exclusively and after prior personal reservation

» appointments and rooms are allocated with extended break times, which ensure thorough cleaning, ventilation and disinfection

» personal collection and escort of the guest by the operator/therapist

» operators/therapists wear mouth-nose protection and disposable gloves

» the table linen is professionally cleaned according to RAL quality mark 992-2 (hospital laundry) and the guidelines of the Robert Koch Institute

» in the sauna and brine area, social distancing markings as well as a limited number of guests using the pool and sauna provide additional comfort and well-being